Greetings from our frequently asked questions page! Answers to the most frequently asked questions by our clients are provided below. Please email us at contact@decocommercial.shop if you still require assistance.
1. Which forms of payment are accepted?
PayPal is currently accepted for quick and safe online payments. To use PayPal, all you need is a working debit or credit card.
2. Do you have shipping fees?
No, all orders within the United Kingdom are eligible for free shipping. There is no minimum spend needed.
3. What is the duration of delivery?
Orders are processed in 1–3 business days, and depending on where you live in the UK, delivery usually takes an extra 2–5 business days.
4. Where are you shipping to?
At this time, we only ship within the United Kingdom.
5. Can I follow the progress of my order?
Indeed. You will receive an email with a tracking number and link to follow your shipment as soon as your order is shipped.
6. How do you handle returns?
If your items are unused, in their original packaging, and in resalable condition, you have ninety days from the date of delivery to return them.
Within the UK, returns are free.
7. How can I make an exchange or return request?
Simply send an email to contact@decocommercial.shop with your order number and the reason for the return. We'll give you a free return label along with return guidelines.
8. When can I expect to get my money back?
We will process your refund within 7 business days of receiving and examining your return. Your original payment method will be used to receive the refund.
9. Is there a warranty on your products?
Yes, unless otherwise noted, a 12-month warranty against manufacturing defects is included with every one of our products.
10. Can I buy in bulk or wholesale?
Indeed! For large and wholesale orders, we provide discounted prices. For a personalized quote, please get in touch with us directly at contact@decocommercial.shop.
11. What happens if I get a defective or mismatched item?
We will set up a replacement or refund as soon as possible if you send us a photo of the item right away at contact@decocommercial.shop.
12. How do I get in touch with customer support?
Our phone number is +44 863 574 5968, and our email address is contact@decocommercial.shop.
45 Caledonia Crescent, Ardrossan, Scotland, KA22 8LW is the address.